Last Updated: May 23, 2024
This Shipping Policy explains how Tonerland ("we," "our," or "us") ships products to customers. Please read this policy in conjunction with our Terms and Conditions.
1
Order Processing
All orders are processed within 1–2 business days (excluding Sundays and public holidays) after payment confirmation. You will receive an email confirmation once your order has been dispatched.
2
Shipping Destinations
We currently ship across India and to select international countries. International shipping is available on a case-by-case basis. For bulk or corporate orders, please contact our support team.
3
Shipping Methods
We partner with trusted logistics and courier services including Delhivery, Blue Dart, DTDC, FedEx, DHL and other reliable carriers to ensure safe and timely delivery of your products.
4
Estimated Delivery Time
- Within India: 2–6 business days (depending on location)
- Metro Cities: 1–3 business days
- Remote Areas: 4–7 business days
- International Orders: 5–15 business days (customs delays may apply)
5
Shipping Charges
Shipping charges are calculated at checkout based on the delivery location, order weight, and dimensions. We offer free shipping on select orders and promotional offers from time to time.
6
Order Tracking
Once your order is shipped, you will receive an email/SMS with tracking details. You can track your shipment directly on our website or on the courier partner's website using the tracking ID.
7
Packaging
We take utmost care in packaging our products to ensure they reach you in perfect condition. All items are securely packed to prevent damage during transit.
8
Delivery Issues
If you experience any issues with delivery, damaged items, or missing packages, please contact us within 48 hours of delivery. We will work with the courier partner to resolve the issue at the earliest.
9
International Shipping & Customs
International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping charges.
10
Delivery Delays
While we strive to deliver on time, delays may occur due to factors beyond our control such as weather conditions, customs clearance, courier delays, or public holidays.
11
Need Help?
If you have any questions regarding shipping, please feel free to contact our customer support team.
Important Note
Tonerland is not responsible for delays caused by incorrect address details provided by the customer or unavailability of the recipient at the time of delivery. Please ensure your shipping information is accurate before placing the order.